Shipping policy
Shipping Policy
At Brighteye Co., we want to get your order to you as quickly and reliably as possible. Here's what you need to know:
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Shipping Cost: Free on every order — no minimums, no exceptions.
- International Shipping: Estimated delivery of 10–20 business days, depending on destination.
Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Factors such as customs processing, weather, or carrier delays may affect delivery times beyond our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey to your door.
Customs, Duties & Taxes (International Orders)
For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in your order total.
Lost or Delayed Packages
If your tracking shows your package as delivered but you haven't received it, or if your order is significantly delayed, please reach out through our Contact page so we can help resolve the issue with the carrier.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we're happy to help however we can if this happens — please reach out through our Contact page as soon as possible.
Questions?
If you have any questions about your order or our shipping process, please visit our Contact page.